Training Programs

Be Our GUEST

Learn to become experience curators with us. This programs covers: Guests Recognition, Understanding Guests, Engaging Guests, Service Recovery, and Telephone Etiquettes. They can be delivered in modules and includes practical role-plays that relate to your workplace.

Suitable for talents working in the luxury sectors such as hotels & resorts, airlines, fine dining, and all customer contact roles.

2-Days | 8 - 20 participants | Customer Service

Job Trainer Certification

Learn to become a master artisan of your craft who can scale through training others. This program covers: the learning cycle, On-Job Training structure, how to write standard operating procedures (SOP), and learn feedback and coaching techniques.

Suitable for talents who need to enable others to consistently deliver quality task-based works; especially useful for managers.

4-Days | 4 - 6 participants | Train-The-Trainer

Group Facilitation Certification

Learn all the techniques top facilitators employ. This program covers: creating an effective learning environment, recognising facilitating biases, preparation tips, facilitation structure, how to give feedback, questioning techniques and how to develop your own content to deliver.

Suitable for talents who need to master facilitation skills in a group setting to deliver learning and run workshops for maximum impact.

4-Days | 4 - 6 participants | Train-The-Trainer

Food & Beverage Service Culture

Learn to become an outstanding Food & Beverage (F&B) professional. This program covers: luxury service standards for restaurants, bars, in-room dining; the sequence of service, as well as emotional engagement with guests of your hospitality establishment.

Suitable for talents who are starting out in their F&B career or as a solid refresher for experienced F&B professionals.

2-Days | 4 - 8 participants | Hospitality

Front Desk Service Culture

Learn to become an outstanding Front Desk (FD) receptionist. This program covers: luxury service standards for front desk operations; the sequence of service, as well as emotional engagement with guests of your hospitality establishment.

Suitable for talents who are starting out in their FD career or as a solid refresher for experienced FD professionals.

2-Days | 4 - 8 participants | Hospitality

Housekeeping Service Culture

Learn to become an outstanding Housekeeping (HK) room attendant. This program covers: luxury service standards for room cleaning operations; the sequence of service, as well as emotional engagement with guests of your hospitality establishment.

Suitable for talents who are starting out in their HK career or as a solid refresher for experienced HK professionals.

2-Days | 4 - 8 participants | Hospitality

Persuasive Selling Techniques

Learn to become great at perusading others for buy-in. This program covers: the principles of persuassion and teaches you how to embed that in your sales pitch, customer interaction, and even map out your customer journey touchpoints with sublimal messaging.

Suitable for talents in sales who like to go beyond the usual upselling and suggestive selling, becoming more intentional and influential.

2-Days | 4 - 10 participants | Sales

Upselling Techniques

Learn to become great at achieving incremental revenue. This program covers: profiling your customers with ease, teaches our proven 4 steps of upselling, how to overcome resistance, and imparts elements of body language that give you that additional edge to close the deal.

Suitable for talents who sell to customers or have ancillary products that can be converted with the right upselling techniques.

1.5-Days | 4 - 10 participants | Sales

Suggestive Selling Techniques

Learn to become great at achieving incremental revenue. This program covers: identifying products and services to cross sell, tailoring to customer preferences, teaches our proven suggestive selling technique, and how to measure items that sell.

Suitable for talents who sell to customers or have ancillary products that can be converted with the right suggestive selling techniques.

1.5-Days | 4 - 10 participants | Sales

Performance Management

Learn the ropes of effective performance management to motivate your team to deliver. This program covers: the benefits of deliberate management of performance, the performance management cycle and how to give constructive feedback and write useful performance reviews.

Suitable for talents who are people managers, be it managing one to many surbodinates; also suitable for owners and HR practioners.

4-hours | 6 - 12 participants | Management

Design Development Plan

Learn to become a people developer champion. This program covers: how to align employees' personal and professional goals with organizational objectives, enabling them to enhance their skills and advance their careers effectively.

Suitable for talents who are people managers, be it managing one to many surbodinates; also suitable for owners and HR practioners.

4-hours | 6 - 12 participants | Human Resources

Insightful Interviewing

Learn to become great at leading interviews with desired outcomes. This program covers: interview preparation and how to uphold your Brand, how to use behavior-based techniques to elicit desired responses, weigh against organisational culture and functional needs.

Suitable for talents who are people managers and have a need to hire; also suitable for owners and HR practioners.

8-hours | 6 - 12 participants | Human Resources

Power Presentations

Learn to prepare and deliver presentations that stick. This program covers: the PASS model and room layout in the preparation stage, INTRO model and PREP model during delivery, OSA model and Questioning Facilitation for after your presentation.

Suitable for talents who need to present to stakeholders and teams; especially for Owners, Leaders, Managers, Sales professionals.

8-hours | 6 - 12 participants | Communication

Events PLanning & Execution

Learn all about Events planning and execution essentials. This program covers: how to setup clear objectives, establishing resources available, and preparing contingencies for when things will go wrong. An event rundown template will be provided and participants coached for success.

Suitable for talents who need to organise bespoke events; especially for Events professionals and HR practioners.

4-hours | 8 - 16 participants | Events

Business EQ

Learn to become good with emotional intelligence in the workplace. This program covers: the 4 paradigms of emotional intelligence, tips to identifying emotions, recognise our biases, practice awareness and self-management, and how to say "No".

Suitable for talents who like to improve their relationships in the workplace; enhance personal effectiveness and professional efficiency.

4-hours | 6 - 12 participants | Management

Leadership Vs. Management

Learn the difference betwen leadersihip and management. This program covers: the leadership process, leadership competencies, and provides a leadership index for you to measure your leadership influence. Teaches you what sets leaders apart from managers.

Suitable for talents who are new managers and seasoned leaders alike whom like to recalibrate / gain greater mastery of leadership foundations.

4-hours | 8 - 12 participants | Leadership

Leadershift

Learn to be a leader that can pivot with future needs. This program covers: discover your Ultimate Needs and create your personal or department/organisation Vision-Mission link for clarity and purpose. Ascertain your leadership level and craft action plans to move up.

Suitable for talents who are new managers and seasoned leaders alike whom are not willing to remain stagnant in their craft of leading people.

1.5-Days | 8 - 12 participants | Leadership

MBTI: Type in Organisations

Learn your personality type based on over 90 years of research. This program covers: the MBTI Instrument, verifying your type, discovering your type for career and learning, understanding team types, decoding your type, and how to identify and manage in the grip moments.

Suitable for talents looking to enhance their communication and collaboration skills; especially great for managers, coaches, students.

4-hours | 8 - 20 participants | Personal Mastery

Seeing is Believing: How we facilitate learning

Powerful Models, Explained Simply.

Facilitated by our Founder and Executive Director: Ang Woon Jiun for Jardine Matheson talents in January 2025.

Woon Jiun's professionalism, knowledge and insight into the needs of the hospitality industry at all levels are outstanding. When he conducts a training session, everyone is captivated by his knowledge and understanding of the hours of preparation he has put into his pre-planning of the session, and the content of what is presented.

Robin Edwards

★★★★★

★★★★★

Truly enjoyed being trained by Woon Jiun. He has the patience and took the effort to fine tune his training style to the personality and preference of his trainee to make them comfortable and able to open up to make the best out of the training. Will definitely recommend him for any training and development projects.

Elizabeth Ong