SERVICE EXPERIENCE CURATOR

Talents registered here have completed masterclasses or coaching with The Talent Craftsmen, gaining competence in crafting the customer journey map, leveraging product knowledge to storytell, and right-sell to customers so as to drive unbelievable service experiences that generates brand loyalty.

Credential Details

This certification confirms the following learning acquired:

• Distinguish Service Curation from Service Rendering

• Understanding Customer Profiles and their Preferences

• Crafting the Customer Journey Map

• Utilize the 4-Step Recommendation Framework

• Discovering Buying Motivators and the Tuning-in Process

• Identifying Customer Opportunities through Four Targeted Question Types

• Eliciting Advantages and Benefits of Products and Services

• Comprehension of Buying Decisions and application of the Match Needs Framework

• Dealing with Customer responses to Seek Agreement