Activities Toolkit Vol I & II
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Get two incredible volumes together at a special price!
100 Activities in total at your fingertips.
10 Different Topics.
Emotional Intelligence: Understand and manage emotions for stronger teamwork and collaboration.
Customer Service: Develop empathy and refine communication for exceptional client experiences.
Leadership: Explore diverse leadership styles and practice impactful decision-making.
Communication: Master active listening, impactful presenting, and navigating difficult conversations.
Energisers: Boost focus, enhance engagement, and cultivate a positive learning environment.
Rapport Building: Create genuine connections and trust to foster positive interactions.
Storytelling: Craft compelling narratives to engage, inspire, and deliver key messages effectively.
Upselling: Guide customers to enhanced products or services that better meet their needs.
Suggestive Selling: Recommend complementary items or upgrades to enrich the customer's experience.
Clienteling: Build lasting customer relationships through personalised service and proactive engagement.
Book Size: A5 | Language: English