Workshop

Check out our workshops below and register before they're gone.

Elevate your hospitality, restaurant, spa, and retail service to the next level!

The Talent Craftsmen is thrilled to present "BE OUR GUEST: A Front-Of-House Service Program," designed to equip your team with key skills for delivering unparalleled customer experiences.

This program, run by seasoned L&D expert Ang Woon Jiun, covers essential skills like guest recognition, anticipating and exceeding guest needs, building rapport, and effective service recovery. It's tailored to boost customer satisfaction and team performance, helping your staff deliver personalized, memorable experiences and raise the standard of service excellence.

We're pleased to offer these special rates ($200/pax) thanks to our partnership with the wonderful Artyzen Singapore hotel, united by a shared passion for people development. Do note that these rates are available for a limited time and future sessions may be priced at our regular rates.

Who can benefit? Individuals and teams in hospitality, F&B, spa, and retail!

Don't miss this opportunity to invest in your team's development and set a new benchmark for service excellence.

🔗 Register HERE (capped at 20 learners)

Optimise your hospitality and retail Revenue to the next level!

The Talent Craftsmen is thrilled to present "FRONT DESK UPSELLING: A TRAINING PROGRAM FOR FRONT OFFICE SPECIALISTS," designed to equip your team with key skills for delivering unparalleled customer experiences and boosting revenue.

This program, run by seasoned L&D expert Ang Woon Jiun, is a 1.5-day upselling workshop tailored for sales professionals in hospitality and retail. This interactive training teaches a proven 4-step framework to identify real-time upsell opportunities, craft personalized offers, read buyer cues, close deals confidently, and manage objections with empathy. Packed with practical strategies, it equips participants to increase sales while enhancing the overall customer experience. Elevate your team's selling skills and drive meaningful results.

💲 Investment: $180/pax

Who can benefit? Individuals and teams in hospitality and retail, especially front office specialists!

Don't miss this opportunity to invest in your team's development and set a new benchmark for service excellence and revenue generation.

🔗 Register HERE (capped at 20 learners)

Transform Service into Signature
5-Star Experiences

This dynamic workshop is designed for Sales & Marketing managers and leaders who want to transform their presentations into powerful tools for success. Led by Ang Woon Jiun, a recognized expert in persuasive communication, this session will equip you with the skills to craft compelling narratives, use vocal charisma to command attention, and design thoughtful visuals that amplify your message.

You will learn to handle Q&A gracefully, translate complex data into actionable insights, and ensure every presentation drives immediate decision-making and tangible results.

Workshop Details:

• Date: 5 November 2025

• Time: 9:00 AM - 6:00 PM

• Venue: Singapore Shopping Centre, 190 Clemenceau Ave

• Investment:

  • $60 per learner

  • $100 for two learner

🔗 Register HERE (capped at 24 learners)

Command the Room:
Persuade, Present, Prevail

This insightful workshop is for managers and above within the Rooms Division who are ready to elevate their leadership and service delivery. Facilitated by Ang Woon Jiun, a respected expert with nearly 15 years of experience in hospitality, this session will provide you with the tools to move beyond conventional service and build a culture of exceptional guest experiences.

You will learn to deconstruct the guest journey, design empowering service frameworks, and develop proactive strategies. The key takeaways will focus on implementing new metrics, fostering ownership within your team, and ultimately leaving a lasting legacy of outstanding hospitality.

Workshop Details:

• Date: 15 October 2025

• Time: 9:00 AM - 6:00 PM

• Venue: Singapore Shopping Centre, 190 Clemenceau Ave

• Investment:

  • $60 per learner

  • $100 for two learners

🔗 Register HERE (capped at 24 learners)

Master High-Stakes Negotiation with Emotional Intelligence

This targeted session is designed to sharpen the negotiation skills of HR & Procurement teams in a luxury hotel setting. Led by Ang Woon Jiun, a recognized expert in strategic negotiation and emotional intelligence, this workshop will move you beyond traditional bargaining. You will master the art of uncovering hidden agendas, using strategic silence, and crafting holistic "win-win-win" value propositions.

The program focuses on leveraging emotional intelligence to navigate difficult conversations, ultimately empowering your team to secure better outcomes for both the company and its counterparts.

Workshop Details:

• Date: 19 November 2025

• Time: 9:00 AM - 6:00 PM

• Venue: Singapore Shopping Centre, 190 Clemenceau Ave

• Investment:

  • $60 per learner

  • $100 for two learners

🔗 Register HERE (capped at 24 learners)