Workshop

Check out our workshops below and register before they're gone.

Elevate your hospitality, restaurant, spa, and retail service to the next level!

The Talent Craftsmen is thrilled to present "BE OUR GUEST: A Front-Of-House Service Program," designed to equip your team with key skills for delivering unparalleled customer experiences.

This program, run by seasoned L&D expert Ang Woon Jiun, covers essential skills like guest recognition, anticipating and exceeding guest needs, building rapport, and effective service recovery. It's tailored to boost customer satisfaction and team performance, helping your staff deliver personalized, memorable experiences and raise the standard of service excellence.

We're pleased to offer these special rates ($200/pax) thanks to our partnership with the wonderful Artyzen Singapore hotel, united by a shared passion for people development. Do note that these rates are available for a limited time and future sessions may be priced at our regular rates.

Who can benefit? Individuals and teams in hospitality, F&B, spa, and retail!

Don't miss this opportunity to invest in your team's development and set a new benchmark for service excellence.

🔗 Register HERE (capped at 20 learners)

Optimise your hospitality and retail Revenue to the next level!

The Talent Craftsmen is thrilled to present "FRONT DESK UPSELLING: A TRAINING PROGRAM FOR FRONT OFFICE SPECIALISTS," designed to equip your team with key skills for delivering unparalleled customer experiences and boosting revenue.

This program, run by seasoned L&D expert Ang Woon Jiun, is a 1.5-day upselling workshop tailored for sales professionals in hospitality and retail. This interactive training teaches a proven 4-step framework to identify real-time upsell opportunities, craft personalized offers, read buyer cues, close deals confidently, and manage objections with empathy. Packed with practical strategies, it equips participants to increase sales while enhancing the overall customer experience. Elevate your team's selling skills and drive meaningful results.

💲 Investment: $180/pax

Who can benefit? Individuals and teams in hospitality and retail, especially front office specialists!

Don't miss this opportunity to invest in your team's development and set a new benchmark for service excellence and revenue generation.

🔗 Register HERE (capped at 20 learners)