Service Experience Ambassador

Talents registered here have completed masterclasses or coaching with The Talent Craftsmen, gaining a thorough understanding of how to foster a positive service mentality and the powerful frameworks necessary to strategically design an uplifting service culture.

Credential Details

This certification confirms the following learning acquired:

• Distinguishing Experience Curator from Service Provider

• Identifying the Six Service Steps and its impact on the 3Ps of any Organisation

• Understanding the 5 Innovation Ingredients to remain Competitive

• Differentiating Complaints from Feedback

• Harnessing the Bounce-Back Mentality required to create greater Customer Loyalty during Service Recovery

• Recognising that Service is a Two-Way Street and Taking Action to Uplift Service Cultures everywhere