Terence Foo

Terence is seasoned in various aspects of the hospitality industry, including hotels and corporate account management at local and regional levels. He is dedicated to curating exceptional guest experiences that foster satisfaction and loyalty, driven by a passion for continuous growth and innovation.

With international experience, Terence brings a multicultural perspective to his work. He skillfully contextualizes training scenarios to enhance engagement, ensuring participants can effectively apply insights. He champions best practices to cultivate a culture of service excellence.

Throughout his career, Terence has implemented customer-focused initiatives that significantly boost guest satisfaction and operational efficiency. His commitment to mentorship empowers teams to deliver outstanding service, reinforcing a culture of excellence in every organization he partners with.

Core Competencies:

• Front Office Operation

• Guest Experience Curation

• Project Implementation

17+

19+

Years of experience

Organisations Supported